Privacy Policy

1. Who we are

RI Water Damage Help (“we,” “us”) operates riwaterdamage.com, a free referral service that connects people in Rhode Island who have water damage or mold with independent local restoration companies. We are not a restoration company. We do not inspect, repair, dry, clean or remediate anything, and we do not set prices for or guarantee the work of any company you are connected with.

2. Information we collect

We do not ask for, and do not want, sensitive information such as Social Security numbers, financial account numbers or health information. Please don’t include it in emails to us.

3. How we use it

• To route your call to an independent local company that serves your area, and to connect you with them.
• To pass quote requests you submit, through Lead Smart’s form, to companies that can respond to your request.
• To confirm that calls and quote requests were delivered and qualified, and to calculate and receive referral fees.
• To review call quality, prevent fraud and spam calls, and resolve disputes.
• To answer messages you send us.
• To operate, secure and improve the website.
• To comply with law and respond to valid legal requests.

4. Who we share it with

We share information only as needed to provide the referral service:

• Independent local restoration companies. When your call is connected, the company receives your call and your phone number so it can help you, give you a quote and follow up about your request. That company handles your information under its own privacy practices.
• Call-tracking and referral network partners. Pay-per-call networks and call-tracking platforms route your call, record call details, and confirm billing. They may share your call with the participating company in their network that serves your area.
• Quote request partners. Information you enter in the quote request form goes to Lead Smart Inc and the partners named in the form’s consent statement (currently homeyou, Yelp, Angi and their service professionals), so they can contact you about your request. See section 7.
• Service providers. Our website hosting, domain, security and email providers, which process data on our behalf.
• Legal and safety. When required by law, or to protect the rights, safety or property of you, us or others.
• Business transfer. If this website or business is sold or transferred, information may transfer with it under this policy.

We do not share emails you send to us, or your email address from those emails, with restoration companies or networks, and we do not sell email lists. (Your email address in the quote request form is handled as described in section 7.)

5. Referral fees and “sale” of data

We are paid a referral fee by our network partners when a call is connected to a participating company, and we may be paid when a quote request submitted through the Lead Smart form is accepted by a partner. Because your phone number, call details and quote request details are passed to those partners and companies in exchange for that fee, this may be considered a “sale” of personal information under some state privacy laws, including Rhode Island’s.

Categories of personal information that may be sold: call information, call content and quote request form entries described in section 2.

Third parties to whom it is or may be sold: pay-per-call and lead referral networks (including Lead Smart Inc), call-tracking platforms, the partners named in the quote request form (currently homeyou, Yelp and Angi), and the independent restoration and mold remediation companies that participate in those networks and serve your area.

We do not use your information for targeted advertising, and we do not sell emails you send to us.

How to opt out: if you don’t want your information shared this way, don’t call the number on this site or submit the quote request form. Instead, contact a restoration company directly. If you have already called or submitted a request and want us to ask our partners to delete your information, see section 11. You can also contact the partners directly using the links in section 7.

6. Call recording and contact

• Recording. Calls to the number on this site may be recorded and monitored by our call-tracking provider, our network partners or the company you’re connected with, for quality, training, fraud prevention, dispute resolution and billing. By calling, you consent to this. If you don’t want to be recorded, please hang up and contact a company directly.
• No marketing calls or texts from us. RI Water Damage Help itself does not make telemarketing calls, send marketing text messages or use autodialers. The company you are connected with may call you back about your request, under its own practices. If you submit the quote request form, Lead Smart’s partners may contact you as described in section 7.
• Emergencies. This service is not for emergencies. If there is a risk to your safety, such as a gas smell, electrical hazard or structural damage, leave the area and call 911 or your utility.

7. Quote request forms

Some pages, such as our quote request page, include a quote request form. This form is provided and hosted by Lead Smart Inc, a third party, and is shown on our page in an embedded frame. It is not our form, and we do not control how it works.

• What it collects. Your ZIP code, a brief description of your problem, your full name, phone number and email address, along with technical details about your device and the submission.
• Who receives it. When you submit the form, your information goes to Lead Smart Inc and to the partners named in the consent statement shown with the form. Currently these are homeyou, Inc. and its service providers, including Yelp, Angi and their service professionals. They use it to contact you about your request and to match you with companies that may be able to help.
• How they may contact you. By submitting, you agree to the consent shown in the form, which allows those partners to contact you about your request by phone, text message or email, including by autodialed, prerecorded or artificial voice calls or messages. Message and data rates may apply. The exact wording you agree to is the text shown in the form at the time you submit it.
• Consent is not required to buy anything. You are not required to agree to be contacted this way, or to submit the form, in order to purchase any product or service. You can call a company directly instead.
• How to stop contact. Reply STOP to any text message, ask any caller to stop calling you and add you to their do-not-call list, use the unsubscribe link in any email, or contact the partner directly using the links below. You can also email us and we will forward your request to Lead Smart.
• Consent records. Submissions may be recorded by a consent-verification service, such as TrustedForm by ActiveProspect, which can capture how the form was displayed and completed so that your consent can be verified later. See the ActiveProspect Privacy Policy.
• What we receive. Because the form is hosted by Lead Smart, what you type into it is sent directly to Lead Smart’s systems. It is not sent to or stored on our website’s servers. Lead Smart may give us limited reports about submissions, for example to confirm referral fees. If we receive any of your details that way, we handle them under this policy.

Lead Smart and each partner handle your information under their own privacy policies and terms, not this one:

• Lead Smart Inc: Privacy Policy · Terms of Service
• homeyou: Privacy Policy · Terms of Use
• Yelp: Privacy Policy · Terms of Service
• Angi: Privacy Policy · Terms of Use

Partner names and links can change. The consent statement in the form at the time you submit it controls which companies receive your request.

8. Cookies and analytics

Our site uses cookies needed for it to work securely, set by our hosting and security provider (such as Cloudflare). We also use Google Analytics, which sets cookies to give us anonymous, aggregate statistics about how visitors use the site, such as pages viewed and taps on the call and quote buttons. It is not used to build advertising profiles, and we do not send your name, phone number or email address to it. Google processes this data under its own terms; see how Google uses information from sites that use its services. You can opt out with the Google Analytics opt-out browser add-on, or block or delete cookies in your browser settings.

Third-party embeds. Pages with the quote request form load content from Lead Smart Inc (leads.leadsmartinc.com) in an embedded frame. When that frame loads, Lead Smart and the services it uses (such as TrustedForm and analytics tools) may set their own cookies, use similar technologies and collect technical data such as your IP address, browser and how you interact with the form, under their own policies listed in section 7. We do not control those cookies. You can block third-party cookies in your browser, although the form may then not work.

We do not currently respond to “Do Not Track” signals because there is no common standard for them, but we do not track you across other websites.

9. How long we keep it

We keep information only as long as needed for the purposes above. Call records and billing data are generally kept for up to 24 months to confirm referrals and resolve disputes, unless a longer period is required by law. Emails are kept as long as needed to respond and for reasonable record-keeping. We do not store quote request form entries on our website. Lead Smart, its partners and the companies you are connected with keep information under their own retention policies.

10. Security

We use reasonable safeguards, including encrypted (HTTPS) connections, access controls and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Your choices and rights

You can email us to:

• Ask what personal information we have about you.
• Ask us to correct or delete it.
• Ask us to stop sharing your information with network partners in the future.
• Ask for a copy of your information.

Depending on where you live, state law may give you some or all of these rights. Rhode Island residents may have rights under the Rhode Island Data Transparency and Privacy Protection Act. We will honor reasonable requests from anyone, whether or not a specific law applies, and will not treat you differently for making a request.

To make a request, email help@riwaterdamage.com with the phone number you called from (or the name, phone and email you used on the quote request form) and the approximate date. We may need to verify your request. We will respond within 45 days, and if information was shared with a network partner or company, we will forward your deletion request to them. Because quote request form entries are held by Lead Smart and its partners rather than by us, the fastest way to delete or stop use of that information is to contact them directly using the links in section 7.

12. Children

This service is for adults dealing with property issues. We do not knowingly collect information from children under 13. If you believe a child has contacted us, email us and we will delete the information.

13. Changes to this policy

We may update this policy as the service changes. The date at the top shows when it was last updated. Significant changes will be noted on this page.

14. Contact us

RI Water Damage Help
Email: help@riwaterdamage.com
Website: riwaterdamage.com